These Conditions apply to all the guests at the Hotel.
Please note that your reservation terms & conditions stated at the time of booking and/or in your confirmation email/letter takes precedence over the accommodation terms & conditions outlined below.
Welbeck Manor takes great care to provide you with the best and most helpful information through our website and invite and advise all our visitors to read and understand our terms and conditions carefully before finalising their bookings.
By making a booking via our website, you also accept and agree with all the terms & conditions set out below. The terms and conditions are all standard to the industry.
INFORMATION ON THE WEBSITE
We have taken great care to make this website as clear and informative as possible and all the information here is presented with great care and attention. However, Welbeck Manor will not guarantee the information is presented correctly and will not be held liable for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our website.
We try to ensure that all information presented on our website is accurate, appropriate and up to date, reviewed in a timely fashion. However, we do not make guarantees of any kind that the rates listed will be available at the time of bookings.
If as a consumer you feel that certain information is expressly needed and you cannot find it on the website, please contact us and we will provide the information required without delay on
The hotel welcomes guests of all ages and our aim is to make travelling with families even more enjoyable.
Children aged 18 years and under may not occupy a hotel room on their own and must be accompanied by a responsible adult.
TAMPERING WITH FIRE DETECTION SYSTEMS AND FIRE FIGHTING EQUIPMENT
We reserve the right to take action against any guest found to have tampered/ interfered with any fire detection equipment throughout the hotel. This includes detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment, will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest’s We reserve the right to take action against any guest found to have tampered / interfered with any fire actions, the police may become involved at the hotel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guests has departed, we reserve the right to make a charge to the guests’ credit/debit card or send an invoice for the amount to the registered address
It is our hotel’s policy that all our guests have the right to be treated with dignity and respect. As a responsible host, we believe that we have a duty to our guests, to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Senior Staff on Duty, or if any inappropriate behaviour is brought to the attention of the Senior Staff, the Hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guests’ actions, the Police may become involved at the hotels’ discretion, or the guests may be asked to leave the hotel.
RIGHT OF REFUSAL
The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening abusive or otherwise unacceptable behaviour.
CANCELLATIONS AND NO SHOWS
Cancelling a hotel reservation
- Hotel room bookings that have been made directly are refundable if the customer has not checked in and have cancelled their booking by notifying the hotel before the check in date, or before 11am on the check in date. Please note that any prepaid deposits are non-refundable.
- If you have already checked in, you can cancel one or more future nights included in a booking by notifying the hotel before 11am on the first day that you wish to cancel. A refund will be issued for the remaining nights, and you will be checked out of the booking system as an ‘Early departure’.
- The refund for a room booking cancelled in accordance with points 1 and 2 above will include: a. the room cost, and b. any food & beverage extras which we have received the money for.
The refund will not include any other costs associated with the cancelled booking (including any non-food & beverage Extras purchased or any booking fee).
- Any booking that has been made via third party agents such as booking.com must be cancelled 48 hours prior to the arrival date. These reservations must be cancelled directly with the booking agents to ensure no costs are incurred.
No Show bookings
1. If a reservation does not cancel in relation to our cancellation policy and does not arrive, this will be classed as a no show with the customer being charged for the first night of their stay.
CHECK-IN / OUT TIMES
Please call or email to confirm check in and check out times.
All vehicles are parked at the owners’ risk. Should any damage, loss or incident occur in relation to a vehicle in the hotel car park, the hotel cannot accept any liability. If a vehicle is left in the hotel car park for more than 8 hours after the guest has departed (unless authorised by the hotel) the hotel reserves the right to remove the vehicle at the owner’s expenses
REMOVAL OF HOTEL PROPERTY
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full amount of the missing item, including any carriage charges. Should the fact that the missing item come to light after the guest has departed, we reserve the right to make a charge to the guest credit/debit card, or send an invoice to the amount to the registered address.
LOSSES & LIABILITIES
The hotel shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an act of God, or where the guest remains in exclusive charge of the property concerned.
Whilst all reasonable efforts have been taken by the Hotel to ensure that Bookings made under this Agreement are able to proceed, the Hotel reserves the right to relocate any Booking to another hotel of similar size and standard. The client acknowledges that the hotel accepts no liability for any loss or damages suffered by or caused to the client in consequence of the relocation of the client.
Guests will be liable for any loss, damage or personal injury they may cause at the Hotel.
PHOTO-ID REQUIREMENT FOR NON-UK & EU RESIDENTS
Guest who are not from UK or any of the EU countries can only provide a Passport as valid Photo-ID
Upon arriving at the front desk to check in, you can expect to be asked for your ID. If you are under 18 years the hotel will rightfully refuse to check you in unless you are accompanied by a responsible adult.
Any images clicked at the property or taken from our website may only be used for personal and non commercial use. The use of these images for business purposes including but not limited to, publicity materials, websites, books, newspapers and magazines must be approved by the Hotel.